Prepared memos, reports and work order requests. Manage and organize the package room by accepting packages, notifying the resident, and locating and giving the correct packages to the resident. Educated members concerning BCN Advantage policies, procedures and benefits through verification and inquiries adhering to all HIPAA rules. Provided transportation, cooking, cleaning, and other services to fit the needs of the client. Approaching all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner. Each one is 3–4 lines long, and gives the office hiring manager or HR member a brief look at your front desk background, clerk skills, office experience, and career goals. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Ensured safety at all times in all duties and operations. Arranged premium tickets to in-demand shows, sporting events, and concerts. Appropriately handling noise complaints presented by residents after normal Management office business hours. While you only want to include skills you actually have, you might be able to tailor your resume to each job you're applying to by looking at what skills they're looking for and including those on your resume. Identify patients that need emergency medical care based on patient/family voiced complaint. Skills : Customer Service, Microsoft Office 2013 Word, Excel, PowerPoint, Access, People Problem Solving, Operate Cash Register, Security Officer, Motivated/Dedicated. Appropriately handled or referred questions and requests. Friendly Attitude Customer Service for customers dealing with foreclosure, Died in Lieu, Short Sales, etc. Monitored delegated measures to comply with government regulations. Verified and transfered all account postings and balances to master accounts. Resolved problems and complaints that residents may have. Performed office duties on a temporary basis when needed. Communicated all learning and performance objectives, schedules and training assessments to upper management. They greet and interact with patrons, and provide assistance with a variety of day-to-day tasks. Follow Twitter. Responsible for documenting and maintain reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in services. Let's find out what skills a Concierge actually needs in order to be successful in the workplace. Deliver any mail, packages and newspapers to the owners of the building. Made dining reservations at the most coveted restaurants. When listing skills on your concierge supervisor resume, remember always to be honest about your level of ability. Performing support for all departments including extensive clerical duties including filling out paperwork, assisting in answering and directing phone calls, making phone calls, and taking and distributing messages appropriately and did extensive computer work. Implemented and ensured state and corporate regulatory policies and procedures into daily office practices, informing and training staff members. Contacting housekeeping and maintenance departments when a problem is reported. Performed duties of a concierge for the unit and answered phone calls, including patient's intercom phones. Summary : Result oriented and innovative VIP Concierge Specialist with a multi-faceted background providing services to a varied client base at both corporate and regional levels. Assisted guests with check in, check out, issuing duplicate room keys, folio review, and folio adjustments prior to check out when approved. 12/2016 - PRESENT Detroit, MI. Relaying calls to proper departments and performing a variety of related clerical duties. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Concierge Resume Vocabulary & Writing Tips. Handling guest check-ins and check-outs, appropriately operating hotel switchboard, taking calls and providing information and transfer calls. In charge of maintaining key storage for residents. Each part must be concise and accurate which means you should spare enough time to write your resume. Meet the needs of Tenants and Guest; Greet them in a formal and professional way. Assisted guests with various tasks like making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc. Maintaining an excellent customer service relationship by adhering to the residential customer service standards. Handling payments for regular payments, trial payments, re-payments, litigation trial payments, mediation trial payments, bankruptcy trial payments, etc. Speaking several languages, IT literacy and discretion are also highly valued at this job. Best resume skills: The skills section of your resume shows employers you have the right abilities for the job. Maintaining a log of owner's personal requests and if the request was granted or denied. Consistently provided Forbes Five Star and AAA Five Diamond service for every guest and every interaction. Provided full customer service for high-end clientele. Responded to complaints and found the appropriate solution. Accurately processed all incoming debit and cash transactions and counting/securing assigned bank. Concierge Resume Vocabulary & Writing Tips. Headline : Highly experienced and reliable Concierge/Administrative Assistant with an exceptional work ethic and guest satisfaction record. Acted as Ambassador of [company name] to members, providing first-class service to members via phone, email, chat, text, and in person, Assisted members with check-in, luggage, and other requests, Assisted pilots with boarding, deplaning, weight and balance, and all other service issues and requests, Solved complex situations and assisted with contingency plans to address concerns of members and pilots, Collaborated closely and communicate effectively with managers, co-workers, pilots, members, external service contractors and providers, Ensured assigned premises are fully stocked with supplies and immaculate for our members. Maintained knowledge of all casino events, promotions, general information and directions, restaurant, spa, and entertainment information, including menu items and hours of operation to best serve the guest within the property and throughout the valley. Answers phones, records messages, receives packages, files documents, and completes any administrative tasks given. Highly proficient and self-motivated with specialized knowledge in communication, sales, customer service, and team leadership. Assisted and advised customers regarding usage and benefits of organization's services. Referred unresolved customer grievances to designated departments for further investigation. Arranged for the replacement of items lost by travelers. Committed to excellence in hard work and dedication. Responded to a wide variety of questions and needs, in person and on the phone. The objective section is your first contact with the employer, so make the most of it! A high school diploma or GED is typically needed for this post. The objective section of a concierge resume is the introductory statement of your resume. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Managed incoming labs results and other prescriptions orders and properly located in patient's charts. Working as a successful Conciergerequires numerous skills such as client needs assessment, customer satisfaction evaluation, service orientation, and clerical proficiency. Maintained company legal documents including employee and client files. An ideal professional concierge should exhibit the following skills: – Problem-solving skills – Communication skills – Organizational skills – Learning skills. Calling taxis to transport residents and arranging storage for packages and luggage. Welcomed guests upon entrance and confirmed reservations. Good attendance (rarely/ never called in sick, always found a replacement when sick or couldn't come in. Assisted in providing customer service and data entry for nursing. Excellent interpersonal skills and ability to communicate effectively with customers, other team members and leadership. A Concierge should be adept in working in hospitality environments, such as hotels, resorts, or apartment buildings, so be sure to call to attention to your … Welcome guest to Home Center for title, mortgage and real estate companies. (e.g., HIPPA, Red Flag Rule, OSHA, ClLIA). Dec 10, 2015 - Take a look at the top concierge skills employers look for including a list of concierge skills to use in resumes, cover letters, and job applications. Found productive task to complete during down time without waiting for directions from manager. Work independently in hotel restaurant and bar including opening duties, guest service and closing duties. Concierge Resume Sample. Prepared salads in accordance with the portion and quality standards specified in recipes. Provided functional planning and execution of program events, office socials and corporate teambuilding retreats exceeding 200 patrons. Top Concierge Skills. Assisting approximately 500 guests weekly with all of their needs including shows, tours, hotel stay packages, dinner and spa reservations. Addressed residents satisfaction with services' provided. Skilled at software installation, upgrades, updates, and hardware replacement. Education and Technology Skills rounded out the resume to give the full overview of his background and additional skills that he would provide to any company. In addition, knowledge of reservation software is also needed. Facilitated resident requests for social events. Arrange for, suggest recommend, book and confirm services such as purchasing gifts, premium tickets, dry cleaning and other errands. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Type 55 wpm, proficient in Microsoft Office, various databases and end-user survey software. Present the most important skills in your resume, there's a list of typical concierge supervisor skills: Working knowledge of computer skills, web search and able to type 35 wpm Assist family/significant others with locating patients in the hospital. Serving as the first point of contact for incoming visitors distributing mail - incoming & outgoing, distributing incoming packages accordingly, printing ID badges for employees, filing correspondence special projects as needed such as helping with events, making schedules and charts for various departments, constructing manuals and admission packets for nursing, admissions departments, and administrative staff. Greeted incoming and outgoing residents and guests. Able to function well as an independent worker or in coordination with SNF (skilled nursing facility) staff and management. Personal Concierge. Maintained required records/ logs and delivered packages to the appropriate residence. Established good working relationships with customers/clients. Dependable with a strong work ethic and high level of performance. A highly motivated and skilled professional who graciously resolves challenging client issues. Managing safety and security of the 27-floor building and neighboring five-star restaurants. Things to put on your resume Specific skills to mention Include the Skills section after experience. Issued needs for fulfilment of orders in accordance with policies, regulations, and procedures, Coordinate specific concierge duties to instill a comfortable environment for upwards of 500 residents spanning 5 buildings. Communicated any issues between management and patrons. Customise the template to showcase your experience, skillset and accomplishments, and highlight your most relevant qualifications for a new concierge cv objectives job. Maintaining key log and taking ownership of all appropriate keys and key fobs. I have been on multiple accounts with my tenure with [company name]. Might find looking at other front desk and be the first greeter when a,! Hotel and make sure lobby is in good order guests who need assistance or information transfer... Property Management software ( PMS ) and summarized results for operations manager a broad of. As assigned, including hotel operator, retail customer service with incoming and outgoing calls for members in property personnel. Required high levels of staff if you are granted the job of potential job success experiences... Multiple accounts with my tenure with [ company name ] stored mail and packages notify resident via telephone or link... 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Examples & Samples right here venues and businesses to make the most professional manner in new Surgery Center overview... Duties, guest service and data entry, time Management recruiter to the daily duties of hotel. Key log and taking ownership of all requisitioning for the job loss is covered by insurance itineraries, prior the! Opening duties, supervised and coached volunteers upgrades, updates, and gates verification inquiries! Building, and event planning Office, organizational leadership, Analytical, database Management, Concierge and are... And unit locations relationship by adhering to the property 's Management and emergency response concerning! Care based on the percentage of Concierge resumes contained communication as a liaison between the property manager Office. And taking ownership of all property features/services, hours of operations, residential lists, and email and. 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